Niagara Fun Tours | Policies & Procedures:
All of our Public Tours operate on very tight schedules. It is imperative you are aware of your tour pick-up schedule prior to your arrival. We encouarge all of our tour guests to visit the following website page for details on your tours pick-up schedule and details - Click Here!
Frequently Asked Questions:
What is your Code of Conduct policy for your tours?
Niagara Fun Tours operates mostly Public Tours, like our Summer Wine Tour, Discover Niagara Tour and more. We expect all of our guests to conduct themselves appropriately when on our tour as you will be amongst other paying customers. Niagara Fun Tours does NOT allow the consumption of alcohol on it's buses and we will not tolerate lewd or loud behaviour while on the tour. Our professionally trained drivers are required to maintain civility and professionalism on all of our tours. Our tour bus driver has the authority to ask any of our guests to adjust their behaviour on our tours, if this behaviour is negatively affecting others on the tour. Niagara Fun Tours reserves the right to remove any unruly, lewd or intoxicated guests from tour if he/she deems fit.
We're running late and may not meet our desired pick-up. What do we do?
Before even making your way down to Niagara for your tour, please make sure you have easy access to our pick-up schedule (click here). Print this page out, along with any supporting maps to- best help guide you to the right spot.)
If you feel you may NOT get to your preferred pick-up spot in time, please proceed to the last pick-up location on our schedule (if you have enough time to make it):
2013 Summer Wine Tour - Meet us Gateway Tourist Centre (495 York Rd, Niagara-on-the-Lake, ONT). Located adjacent to the Hilton Garden Inn hotel. Our scheduled arrival is for 11:45 AM AM. Please check-in with driver upon your arrival. For drop-off, let your driver know which of the four locations you'd like to be dropped of at.
2012/13 Winter Wine Tour - Meet us at Palatine Hills Estate Winery (911 Lakeshore Rd, Niagara-on-the-Lake, 905-646-9617). Our scheduled arrival is for 12:00 PM. Your tour bus driver will drop you back off at this location
2013 Discover Niagara Tour - Details to be determined at this time.
*NOTE: Niagara Fun Tours is NOT responsible for any costs or fee's incurred by our guests for making their way to our first tour stop.
My voucher is going to expire and there are not tour dates available. What are my options?
If you are a valid Niagara Fun Tour voucher holder and attempting to book a tour that is no longer available, or if you have waited too long to redeem your voucher and there are no tour dates left, please read the following:
Our tours are very popular and dates book up very very quickly. If you are having difficulty securing a tour date with your valid voucher, we can recommend the following options*:
*NOTE: Niagara Fun Tours will accept ALL expired online tour vouchers, but redeeming these vouchers towards another tour will come at a small administrive fee. This fee is based on various factors (ie. new tour rate, seasonal hotel rates).
How do I get in contact with the driver or someone at Niagara Fun Tours
Please note that our staff is small and very busy when tours are under way. We always encourage you to please join us at the last pick-up spot (click here for pick-up schedules) or proceed to our first stop on the tour. To find out where this stop is located, please contact us at : 905.329.6661 | 905.329-3032
We will do everything in our power to get back to you ASAP, but PLEASE try to make it to one of our other pick-up locations, if time allowed.
*NOTE: Niagara Fun Tours is not responsible for any costs or fee's incurred by our guests for making their way tour our first tour stop.
I have pre-paid vouchers, how do I redeem them?
If you posses a valid pre-paid voucher for one of our tours you may book your tour and redeem voucher right here on our website. If you are looking to book multiple people at once please make sure you have ALL vouchers in front of you before booking. Each voucher has a dedicated confirmation number on it, that you will be asked to supply.
It is imperative you double check your vocuher to see which tour it is valid for. If you book the wrong tour with your voucher, your booking may be subject to cancellation.
You may choose to transfer your voucher to one of our other tours
For more information please click here!
There's a change in the tours itinerary from the last time I viewed it, what happened?
At Niagara Fun Tours we work very hard to ensure your experience on each and every one of our tours is consistent, reliable and dependable. Sometimes we face situations that are out of our control that causes us to modify or alter our tours.
For instance - The Floral Showcase is not open during our January Festival of lights tours. We will extend our stay at the Table Rock Centre allowing for more time to see the Falls up close and experience popular Niagara Parks attractions, like Niagara's Fury.
Your tour driver will inform you at the start of your tour if there's a change of plans for your tour.
Tour cancellations due to bad weather
Not many of our tours are affected by weather, but there are occassiosn where it's simply just not safe enough to execute a tour due to extreme winter weather conditions or other dangerous external conditions that are not within our control. Our reservations staff will do their best to contact you 2-3 hours prior to your tour to inform you of any cancellations or alterations in pick-up plans. It is important, that when booking your tour, you supply us with a contact phone number that we can reach you on when in Niagara (ie. cell phone, hotel phone number).
ALL cancellations can be re-booked for another available tour date. In the case where your voucher is expiring or you wish to use your voucher towards another type of tour, please contact us directly to discuss: 905-329-6661 | firstname.lastname@example.org.
What are your cancellation policies?
Tour cancellations must be made at least 48 hours prior to tour date. Late cancellations will result in the following fee's:
NOTE: To cancel your booking please email us at: email@example.com (note in email Full Name the booking is under, tour date and number of people). You may also cancel by phone quoting the same information: 905.329.6661 | 905.329.3032